This Privacy Policy applies to the collection, use, and disclosure of personal information and personal health information (collectively referred to as "personal information") by ZenasMR.
ZenasMR is a market research company specializing in data collection.
At ZenasMR, respecting privacy is an integral part of our commitment to respondents and the public.
When you participate in research studies organized by us, whether in person, by telephone, email, or online, rest assured that your personal responses will be kept confidential. Your personally identifiable information will never be sold to anyone. You are free to choose whether to participate in surveys, to refrain from answering specific questions, and to stop participating at any time.
The ZenasMR Privacy Policy is a statement of principles and guidelines describing the level of protection of personal information provided to respondents and the public by ZenasMR. The objective of the ZenasMR Privacy Policy is to promote responsible and transparent management practices for personal information in accordance with the Personal Information Protection and Electronic Documents Act (Canada), the General Data Protection Regulation (EU), the California Consumer Privacy Act (CCPA), and other applicable US state privacy laws.
We are members of the Canadian Research Insights Council (CRIC), the American Association for Public Opinion Research (AAPOR), and the Insights Association. These organizations set standards for members to adhere to and protect your privacy.
We collect, use, and disclose personal information (including electronic information) for purposes consistent with those described in this policy or for other purposes permitted or required by law. Personal information is securely stored by us and our service providers and retained only as necessary. Subject to limited exceptions, you (the data subject) have the right to access information collected about you under current law within a reasonable timeframe.
When you provide personal information, you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy. You may withdraw your consent at any time. However, if you choose not to consent to our collection, use, or disclosure of personal information, we may be unable to provide certain services requested by you.
Collection of Personal Information
ZenasMR shall limit the collection of personal information to that which is necessary for the purposes identified. ZenasMR shall clearly specify the purposes for which personal information is collected at or before the time of collection.
Through marketing and social research conducted by us (including face-to-face, telephone, and online), ZenasMR may collect personally identifiable data such as your name, address, telephone number, and email address. We will comply with all legal requirements concerning your consent to collect this information. As a data processor, we may receive information legally collected by clients who wish you to participate in market research. This information may include your full name, job title, company name, email address, telephone number, mailing address, and other personal identity information. When opting to join our online panels, ZenasMR Panels collects registration data, which may include your full name, mailing address, email address, and other personal data. When participating in online research or visiting our company website, we may automatically capture your IP address, geographical location, and web browser information through the use of cookies and/or log files. Personal information also includes personal health information about identifiable individuals, such as: Physical or mental health; Any health services provided to an individual;
Use of Personal Information
ZenasMR shall, at or before the time personal information is collected, identify the purposes for which market research activities have been determined. Personnel collecting personal information shall explain these determined purposes, or refer individuals to designated personnel within ZenasMR who can explain these purposes, upon request.
When personal information that has been collected is used for a purpose not previously identified, the new purpose shall be identified prior to use. Unless permitted or required by law, individuals shall be asked for their consent before personal information is used or disclosed for a new purpose.
ZenasMR may provide information from surveys to clients or other third parties in aggregated form. On an aggregate basis, it is not possible to identify individual respondents.
ZenasMR collects and uses public personal data for the following purposes only:
Conducting quantitative and qualitative market, opinion, and social research; Disbursement of rewards; To validate responses provided
by you in recent market research; Understanding respondent opinions, demographics/socio-economic status, and usage of products/services to determine suitability for participation in specific research topics;
Creating an account for you; Verifying your identity; Personalizing your experience; Communicating with you, including for direct marketing purposes to which you have consented; Responding to communications
with us; Providing services to you; Developing and providing practices related to solutions and risk analysis; Enhancing your browsing experience on our website; Improving our services; Providing analysis of
website usage (only aggregate data); Meeting legal or regulatory requirements.
Consent
The collection, use, or disclosure of personal information requires the knowledge and consent of the individual. Participation in survey research is always voluntary. The purposes identified shall be stated in clear, concise terms that the individual can reasonably understand. Consent shall be obtained through statements or actions demonstrating informed and freely given consent, which may be required by law.
In general, personal information collected during interviews will not be disclosed to third parties. However, sometimes clients sponsoring research projects may wish to contact respondents directly. In such cases, ZenasMR always explains the reasons for the disclosure to respondents and obtains explicit permission before making any such disclosures.
Respondents are always free to choose whether to participate in surveys, to refrain from answering specific questions, and to stop participating at any time.
Sensitive Information
When collecting data for market research activities, ZenasMR may process "sensitive data," which is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as processing genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation. Such data shall be processed only in accordance with applicable law.
Children
ZenasMR will not process children's personal data without the consent of parents, as required by local applicable law. If ZenasMR discovers that we have inadvertently collected such data without parental consent, we will promptly delete it.
Sharing Personal Information
ZenasMR will never pass your personal information to other organizations for their own sales or marketing purposes. We will only disclose your personal data to third parties for the following purposes and take necessary
measures to ensure your personal data is processed, protected, and transmitted in accordance with applicable law:
We will not disclose personal data of participants in market research projects to entities
outside of ZenasMR unless participants have explicitly consented for specific purposes. Third-party service providers who provide services to us, such as market research data collection companies, email service
providers for sending information to you, data centers, or data processors for secure hosting of our databases and applications. We require these service providers to strictly comply with our instructions and
data protection laws within the framework of data processing agreements. Third-party client companies that commission us to conduct market research on their behalf. Any legal requirements concerning the transfer
of personal data to these companies will be observed. Disclosure to public authorities or agents of public authorities when required by law, or when, in the reasonable judgment of ZenasMR, there appears to be
an imminent danger to life or property, and disclosure of information can help avoid or minimize such danger.
Data Security
ZenasMR shall protect personal information from loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction, regardless of the form in which it is held, through appropriate security measures. This includes reasonable electronic, physical, and managerial controls and procedures. ZenasMR's information security governance program closely aligns with international security standards.
Only ZenasMR employees with a legitimate business need or responsibility are authorized to access personal information of respondents.
All ZenasMR employees authorized to access personal information must respect the confidentiality of such information.
Data Retention
ZenasMR shall retain personal information only for as long as necessary or relevant to specific purposes or as required by law. Depending on the circumstances, if it may be necessary to re-contact respondents to clarify responses to surveys or seek additional responses, ZenasMR shall retain personal information for a reasonable period to allow for such purposes. Re-contacting.
ZenasMR shall maintain reasonable and systematic controls, schedules, and practices for the retention and destruction of information and records applicable to personal information no longer required or relevant for identified purposes or required by law. Such information shall be destroyed, deleted, or anonymized.
If a respondent requests ZenasMR to no longer contact them in the future, we will need to retain some personal data to facilitate the execution of this request, such as telephone numbers or email addresses. Therefore, this request will be considered as consent to store personal data until further instruction from the respondent.
External Website Links
Our website may contain links to external websites owned by third parties. ZenasMR is not responsible for any activities that may occur on these external websites. We do not assume any responsibility or obligation for the privacy practices of such third parties, and you use them at your own risk.
Your Rights
ZenasMR shall comply with all legal requirements in the jurisdiction where we operate.
The Personal Information Protection and Electronic Documents Act (PIPEDA) is the federal privacy law for private-sector organizations in Canada.
The General Data Protection Regulation (GDPR) (EU) 2016/679 sets out data protection and privacy regulations for all individuals within the European Union and the European Economic Area.
The GDPR grants individuals in the EU the following rights:
Right to Information ZenasMR publishes this Privacy Statement to inform you about the collection and use of your personal information.
Right to Access If you wish to access personal data held by ZenasMR, please contact： dataprotection@zenasmr.com
Right to Rectification If the information we hold about you is inaccurate or incomplete, you have the right to request correction.
Right to Erasure This is commonly referred to as the "right to be forgotten." If you wish for us to delete all personal data we hold about you and we have no legitimate reasons to continue processing and
retaining such data, please contact us.
Right to Restrict Processing You may request that we restrict the way we process your data rather than deleting it entirely.
Right to Data Portability The right to data portability allows individuals to obtain and reuse their personal data for their purposes across different services. This applies to data you have provided to
us.
Right to Object The GDPR grants individuals the right to object to the processing of their personal data in certain circumstances.
Right to Lodge a Complaint with Supervisory Authorities You have the right to lodge a complaint with the supervisory authority in the member state of your residence or where the alleged infringement occurred
when there is suspected violation of applicable privacy laws.
Additional Disclosures for Residents of California, Virginia, Connecticut, Colorado, and Utah
Under applicable US state privacy laws such as the 2018 California Consumer Privacy Act (CCPA), residents have the following rights:
Right to Know What Personal Information is Being Collected ZenasMR publishes this Privacy Statement to inform you about the collection and use of your personal information. At the time of collection, ZenasMR
will inform you of the personal information being collected and the purposes for its use. Right to Know Whether Personal Information is Being Sold or Shared and to Whom it is Sold or Shared Your personal information
will never be sold to anyone. Your personal information may be shared with third-party client companies that commission us to conduct market research on their behalf. This will be identified to you at the time
of collection. Any legal requirements concerning the transfer of personal data to these companies will be observed. Right to Opt-Out of the Sale of Personal Data ZenasMR will never sell your personal data.
Right to Access Personal Information If you wish to access personal data held by ZenasMR, please contact dataprotection@zenasmr.com.
Right to Equal Service and Prices, Even for Consumers Exercising Privacy Rights
Notice of Collection:
In the past 12 months, we have collected the following categories of personal information:
Identifiers: Names, postal addresses, unique personal identifiers, online identifiers, Internet Protocol (IP) addresses, email addresses, or other similar identifiers. Customer records information: Names, addresses, phone numbers, education level, employment status, medical information. Protected characteristics: Race, religion, sexual orientation, gender identity, gender expression, age. Commercial information: Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Internet or other electronic network activity information: Including history of access to and interaction with our services, browser type, browser language, and other automatically collected information. Geolocation data Professional or employment-related information
Policy Changes
ZenasMR will continue to review its privacy policies to ensure their relevance and alignment with evolving industry standards, technologies, and laws.
- The latest update date for this Privacy Policy is March 13, 2023.